Why would I need to update my personal information?
At CoinSmart, we are all about safety, security, and privacy. There are times when some important information on your account needs to be changed and/or updated. Information such as your name, phone number, email address, or security question are all examples of information that may need to be updated on your account.
How do I update my personal information?
The only way to update your sensitive account details would be to either send us an email at support@coinsmart.com or to join our live chat and speak with one of our agents. We do not offer users the ability to change their own personal information due to compliance reasons.
What do I need to provide to update my personal information?
For an efficient update on your account, please provide us with all and any necessary information in order to make these changes. For example, if you are looking to change your email address to a new one, please provide your old email address, as well as the new email address. All changes on the accounts are required to have a Selfie attached in order for our team to verify and cross-reference your Selfie to your verification photos.
Getting Ahead:
When getting in touch with our Support Team, please provide a selfie along with the current and newer information being updated to get started with the changes right away. In the photo, please include the following.
- A Selfie of yourself holding both
- Your identity document (ID card OR Passport) &
- A paper note stating "CoinSmart" and today's date.*
*Please make sure the photo is clear enough to be able to read the information on your ID.
If you ever have any questions or need any help you can reach out to us directly via:
- E-mail: support@coinsmart.com
- Live Chat (Available 9am-9pm EST / 365) | Chatbot available 24/7/365
And we’d be happy to help you make your crypto experience a great one!
Comments
2 comments
I have 14 successful refrels but when I login it shows user us locked ...and when i sign up it shows user name already taken or registered
Please help me .
Oit of this problem.
Please
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