Refund Policy

All FIAT currency (CAD/EUR/USD) deposits made on the CoinSmart Exchange can be refunded upon written request by the customer provided that the funds remain in their original fiat currency and have not been traded for any cryptocurrency. If only a portion of fiat currency funds remain in the customer’s account then a partial refund can be requested by the customer.

Any FIAT Currency deposit that has been traded for any cryptocurrency through the CoinSmart Exchange cannot be refunded.

Fiat currency and cryptocurrency that have been withdrawn from the CoinSmart Exchange using any of the withdrawal methods are not eligible for a refund.

A request for a refund must be submitted within 7 days of completing the original funding.

All requests for refund will be processed using the same payment method as the original funding. E-transfer may also be refunded via EFT under certain circumstances.

Should you have any additional questions regarding our Refund Policy, please contact our support via email at support@coinsmart.com