When you deposit Crypto into CoinSmart, three things take place in the following sequence:
- You executing the withdrawal from the external platform and correctly inputting your CoinSmart wallet details
- Blockchain network confirmation
- The funds gets credited automatically to your CoinSmart account
The crypto withdrawal that is marked as “completed” or “success” in the platform you're withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network.
However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to. The amount of required “network confirmations” varies for different blockchains.
Due to network congestion that may happen at times, there might be a significant delay in processing your transaction.
You may reach out to our Client Experience Support team and request for a TxID (Transaction ID) to look up the status of the transfer of your assets by using a blockchain explorer.
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