At CoinSmart, we strive to provide best-in-class customer experience. Whether you are buying, selling, trading, or staking cryptocurrencies. We want your experience to be as seamless as possible. One of the many ways we achieve this goal is through our Smart Guarantee.
What is covered? (If no compliance review is required)
- All deposits will be credited to your account the same day we receive them.
- All cash withdrawal requests are processed within 5 business days.
- All account verifications are processed the same day.
What is not covered?
- If you provide inaccurate or incomplete information in connection with the requested deposit or withdrawal.
- If our compliance team requires further information to verify your account.
- If your deposit or withdrawal is not allowed under our Terms of Service. As an example, if it exceeds your transaction limits, is within our withholding period or you have otherwise not complied with our Terms of Service.
- If the delay is due to any action, omission or inactivity by or on behalf of your financial institution or another 3rd party providing your services
- If we suspect any fraudulent, illegal or suspicious activity on your CoinSmart Account.
What will you receive?
- If your deposit is not credited the same day we receive it your account will be credited for the deposit fee.
- If your cash withdrawal request is not processed within 5 business days then your account will be credited for the withdrawal fee.
- If your account verification is not processed the same day it is submitted we will waive the deposit fee on your first deposit.
- A “business day” means between the hours of 9:00 a.m. and 6:00 p.m. (ET) on any day other than a weekend or a statutory holiday. Any deposit or withdrawal request made after 4:00 p.m. (ET) will be deemed to be made on the following business day.
- In order to take advantage of our Smart Guarantee, you are required to notify us by e-mail at support@coinsmart.com within 3 business days of the event that gives rise to your claim request.
- If you are eligible for credit under the Smart Guarantee, we will apply the credit to your account within 2 business days of our determination that your claim request is approved.
For the terms & conditions, please click the link below:
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